We want to help in the most effective way possible! Please choose and fill one of the following forms, so we can send it to the most suited department and solve your doubt as soon as possible.

Information

Trips with pending payment

I want to pay for pending trips

Portuguese plate number

I want to know the value of my pending trips. My vehicule's plate number is Portuguese.

Foreign plate number

I want to know the value of my pending trips. My vehicle's plate number is not portuguese.

Request for information

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Help us improve
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Check status of open case in customer service

I want an update on an open process

Payments through CTT [National Postal Service of Portugal]

Claim for reimbursement

Request a refund, since I didn’t make that trip.

Partial return

The amount charged by the CTT's or Payshop was not correct.

Payment unavailable

Payment could not be made because the trips were not available at the CTT's.

Toll notice related issues

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Identify the driver

I own the vehicle, but I didn't make those trips.

Vehicle with active transponder

I received a toll notice, but I had an active transponder at the time of travel.

Incorrect value

I received a toll notice and the amount of toll fees which isn't correct.

Stolen vehicle

My vehicle was stolen before the trip date of the toll notice.

Pay pending toll notices

I want to know the total amount due and how to make its payment.

Incorrect vehicle

The vehicle identified in the toll notice is not the correct one.
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Change of ownership.

The trips belong to another driver.

Buy

I bought the vehicle after the date of travel.

Sell

I sold the vehicle before the date of travel.